Ryann Reese

Ryann Reese began their career in 2018 as a Technical Customer Support Representative at Greenway Health. In 2019, they moved to Tyler Technologies as a Technical Support Specialist. In 2021, Ryann joined Ingenious Med as a Technical Support Specialist, where they are responsible for timely and accurately creating, maintaining, and closing support cases within Salesforce. Ryann also participates in on-call, after-hour shift rotation, conducts regular self-guided study to stay current on new application functionalities, diagnoses, troubleshoots, identifies solutions, and resolves Level 1 customer issues within designated SLAs or service level target. Ryann ensures an outstanding end-to-end client support experience by managing and actively communicating the status to clients throughout the incident response by phone, email, chat, or SMS.

Ryann Reese attended West Georgia Technical College from 2016 to 2018, where they obtained an Associate of Arts and Sciences - AAS in Computer and Information Sciences and Support Services.