Fahad Kayani

Fahad Kayani began their work experience in 2014 at the Higher Colleges of Technology as a Call Center Specialist. In this role, they responded to over 250 calls from customers, identified and escalated priority issues or complaints, and worked with Oracle ERP.

In 2019, Fahad joined Dubai Technologies as a Help Desk Specialist, where they provided remote support for troubleshooting Microsoft suite, printers, and account lockout and password issues. Fahad also managed workload distribution and responded to telephone calls, addressing any client escalations.

In 2020, Fahad moved to Injazat as an Information Technology Help Desk Analyst. In this role, they managed and administered the helpdesk to ensure timely answering, logging, and assignment of calls. Fahad focused on areas such as the O365 suite, MFA, Active Directory, Cisco VOIP administration, and other clinical equipment and applications.

Please note that there is no specified end date for Fahad's role at Injazat, so it is presumed that they are currently employed there.

Fahad Kayani attended Sheikh Khalifa bin Zayed Arab Pakistani School in Abu Dhabi from 2002 to 2005. During this time, they pursued an Associate of Science degree in Computer Science.

In addition to their formal education, Fahad Kayani obtained additional certifications. In April 2023, they completed the CompTIA Network+ certification at Udemy. Fahad also obtained the Competia certification from the same institution and in the same month and year.