Fouad Hussein

Fouad Hussein has work experience in the IT field. From 2009 to 2011, they worked as a Help Desk Technician at SKMC, where they handled incoming calls, addressed client needs, and escalated technical issues as necessary. From 2012 to 2015, they worked at Injazat Data Systems as a Senior IT Service Desk employee, improving Total Time to Resolve Incidents and Service Level Agreements for clients and creating various reports. In 2015, they were promoted to IT Service Desk Team Leader at the same company, where they monitored SLA progress and took actions to avoid breaches.

Fouad Hussein completed their Bachelor of Science degree in Management Information Systems (MIS) from Applied Sciences University, where they studied from 2004 to 2008. In addition to their degree, they obtained two additional certifications. In November 2013, they were awarded the ITIL Foundation Certificate in IT Service Management. Later, in December 2014, they obtained the Apple Certified Support Professional 10.9 certification. No information regarding the institutions where these additional certifications were obtained is provided.