Samson Ved

Samson Ved has over 19 years of work experience in customer support and system support engineering roles. Samson started their career in 2001 at PC Planet, Inc., where they worked as a Customer Support Engineer, handling sales execution and technical problems of clients.

In 2002, Samson joined Electel (Pty). Ltd as a Senior Customer Support Executive. During this role, they supervised the network for MTL, troubleshooting and maintaining servers and SAN. Samson also installed and supported new server hardware and software infrastructure, managed email systems, and analyzed and resolved faults.

From 2006 to 2009, Samson worked at Stream Global Services as a Sr Customer Support representative. Samson provided technical responses to product questions via email and telephone and worked with the engineering team to troubleshoot and resolve complex issues. Samson also delivered software patches and upgrades, provided product feedback, and assisted the solutions/applications engineering team as needed.

In 2009, Samson joined Electel Ltd. as a Senior Customer Support Engineer. In this role, they interacted directly with channel partners to support new and existing products. Samson coordinated with the Engineering and Quality Assurance teams to resolve IT-related problems and escalated un-resolvable issues for further investigation.

From 2014 to 2015, Samson worked at Raqmiyat as a Desktop Support Engineer. Samson provided on-site and phone support for desktops, laptops, Macs, printers, and fax machines. Samson also updated the infrastructure and deployed new equipment while ensuring timely resolution of hardware and software problems for users.

Since 2015, Samson has been working at Injazat as a System Support Engineer. Further details about their role at Injazat were not provided.

Samson Ved has a diverse education background. In 2009, they began their undergraduate studies at CMJ University, where they pursued a Bachelor of Science degree in General. Samson successfully completed their studies in 2012.

In 2014, Samson Ved attended Noval Vista, where they focused on obtaining a certification in ITIL. Samson successfully completed the program within the same year.

Samson Ved has also obtained additional certifications to enhance their skills and knowledge. In 2014, they obtained an ITIL certification from AXELOS Global Best Practice. In 2015, they obtained an ACSP certification from Apple.

Although there is mention of Samson Ved pursuing a CCNA certification from Cisco, specific details regarding the completion date or institution are not provided.