Melissa Neyor

Melissa Neyor currently serves as the Senior Manager of Training and Development at Inktel Contact Center Solutions, overseeing the development of internal trainers and creating training materials for both instructor-led and e-learning courses across multiple locations. Prior to this role, Melissa was a Virtual Instruction Specialist and Curriculum Developer, focusing on training agents for virtual work environments. Melissa's experience includes various positions at Arise Virtual Solutions, CBS4, Sun Sentinel Media Group, Knight Ridder Digital, and BellSouth Real Yellow Pages, showcasing a diverse background in instructional design, program management, sales, and marketing. Melissa holds an A.A. in Communications and Public Relations from Miami Dade College and a Bachelor of Arts in Marketing/Marketing Management from Florida International University.