Ashley Schoonover

Ashley Schoonover's work experience includes:

- Strategic Partner Account Manager at Innovation Refunds since November 2022 (ongoing).

- Mortgage Loan Processor at Wells Fargo from July 2019 to September 2022. Responsible for assisting customers with home loan applications, reviewing complex applications, and ensuring timely communication with various stakeholders.

- Regulatory Account Analyst at Ocwen Financial Corporation - US from February 2017 to April 2019. Resolved escalated customer concerns through phone, email, and written channels, managing individual cases to achieve resolution within service level agreements (SLAs).

- Bankruptcy SPOC Relationship Manager at Ocwen Financial Corporation - US from April 2009 to February 2017. Responsible for communication with attorneys, courts, and customers in bankruptcy cases, ensuring compliance with federal laws and bankruptcy regulations.

Ashley Schoonover holds a Bachelor's degree in Elementary Education and Teaching from the University of Northern Iowa.