Monika Thompson

Monika Thompson is an experienced professional in customer success and account management with a diverse background spanning over a decade. Currently serving as a Customer Success Manager and previously as a Customer Experience Specialist at InPost UK since 2020, Monika has developed strong customer-centric skills. Prior experience includes roles as an Account Manager and Account Executive at SMG - Service Management Group from August 2016 to July 2020, along with project management positions at Abacus e-Media between April 2013 and August 2016. Monika holds a Bachelor of Arts in Applied Translation from London Metropolitan University and a Diploma in Public Service Interpreting from The Chartered Institute of Linguists, specializing in local government, healthcare services, and legal fields.