Samma Hafeez

Samma Hafeez is a seasoned professional in customer success and operations with extensive experience across various industries. Currently serving as Vice President of Sales and Customer Success at Insight Partners since September 2020, Samma leads post-sales services and customer enablement in a firm that manages over $90 billion in regulatory assets and has facilitated numerous IPOs. Prior roles include Vice President of Customer Success at Thought Industries, where responsibilities encompassed transforming business learning experiences, and Senior Manager of Customer Success Operations at CareCloud, focusing on enhancing client engagement and reducing churn. Samma's career also features significant contributions at BrightEdge, the Massachusetts Institute of Technology, Innovations for Poverty Action, Acumen, and Microclinic International, demonstrating a strong commitment to leveraging research and customer-focused strategies to drive organizational success. Samma holds a Master of Science in Development Management from The London School of Economics and a Bachelor of Arts in History with a focus on Global Poverty Studies from the University of California, Berkeley.