Lauren-Ann van Rensburg

Lauren-Ann Van Rensburg has a diverse work experience spanning multiple industries. Lauren-Ann currently holds the position of Head of Business Intelligence & Analytics at Integrated Care 24, a role they have been in since August 2023. Prior to this, they served as the Senior Business Intelligence & Analytics Lead at the same company from September 2022 to August 2023. Before moving into a leadership position, Lauren-Ann was the Business Intelligence Manager at Integrated Care 24 from February 2020 to September 2022. During this time, they developed a team and provided support to achieve objectives and deadlines, while also implementing evidence-based approaches to improve patient wellbeing and staff development. One of their notable achievements was their involvement in the change control process for multiple projects and the successful rollout of an in-house system used throughout the organization.

Earlier in their career, Lauren-Ann worked as the Informatics Analyst at Integrated Care 24 from April 2016 to February 2020, overseeing report authoring, SQL querying, and analysis of large datasets. Lauren-Ann was responsible for producing national reports for internal and external clients, contributing to operational management of 111 services. Furthermore, they held the position of Audit Officer at Integrated Care 24 from April 2014 to April 2016, where they curated reports, provided systems training, and ensured operational standards were met.

Before joining Integrated Care 24, Lauren-Ann had various roles at different companies. Lauren-Ann worked as a Telephony Triager at South East Health Limited in July 2011, and as a Telephone Advisor at Integrated Care 24 from July 2010 to November 2010. Prior to these roles, they held multiple positions at Seven Seas Worldwide Group from September 2009 to June 2010, including Social Services OOH, Food Assistant, and Seven Seas Documentation.

Lauren-Ann's earlier career includes a tenure as an Account Manager at Beneficial Finance Inc from January 2006 to February 2009, and a position as a Customer Services Advisor at Santander Bank, N.A. from 2003 to 2006.

Lauren-Ann Van Rensburg attended New Forest High School in 2000. Lauren-Ann does not have any degrees or fields of study listed. Lauren-Ann also obtained additional certifications, such as Recruitment and Interviewing Skills from Masterclass Training, Lean Organisation and Techniques in Business from East Kent College, and various NVQ certifications in Conflict Management and Customer Service from Alliance & Leicester. Lauren-Ann also completed a Level 4 Data and Analytics course from Multiverse and a Management Development Program from Masterclass Training.