Brian Ivory

Brian Ivory is an experienced professional in customer operations and digital solutions, currently serving as Customer Operations Manager at Intellihub Group since October 2021, with previous roles including Deployment Operations Manager and Contract Performance Manager. Prior experience includes Digital Solutions Manager at Australian Unity, where Brian led a team focused on improving health insurance digital servicing and customer experience. Brian also held leadership positions at Paramount Liquor, overseeing customer service operations, and at Suncorp Group, where responsibilities included managing large-scale projects, leading contact center teams, and driving continuous improvement initiatives. Brian's extensive background in customer service and operational excellence is complemented by a strong focus on process automation and stakeholder collaboration.