Ann Arthur (ServiceNow)

Ann Arthur has over 20 years of work experience in various roles. Ann started their career as a Records Supervisor at Labat-Anderson Inc, where they supervised and managed a team of 9 employees. Ann then worked as an Administrative Coordinator at The Roberts Group, where they planned agendas and maintained attendance lists for meetings.

After that, Ann worked as a Document Management Technician at Aspen Systems, where they organized and processed documents for claims. Ann also served as an Administrative Assistant at Spherion Inc, providing support to the IT-BioArch unit at the American Red Cross.

Ann then joined AboutWeb as a Business Analyst, where they identified business needs and determined solutions. Ann also had a temporary assignment with QinetiQ as a Business Analyst.

In 2005, Ann joined QinetiQ North America as a Management Analyst II, providing on-site assistance to the Director of Software Solutions IT Group. Ann later took on the role of Project Coordinator, working on complex problems and making decisions based on policies and practices. Ann also served as a Program Control Analyst in the Project Management Office (PMO), ensuring compliance with internal procedures and government regulations.

From 2013 to 2020, Ann worked at Citizant in various roles. Ann started as a Sr. Program/Project Analyst, coordinating the preparation of reports and ensuring accurate program expenses. Ann later became a Configuration Manager, overseeing the maintenance of the CM tool and recommending improvements to existing processes.

Most recently, Ann joined IntePros Federal as the Chief of Staff/Sr. Program Analyst. The summary of their work experience demonstrates their expertise in project management, program analysis, and administrative support.

Ann Arthur attended Northern Virginia Community College from 1997 to 1999 and obtained a Career Studies Certificate in Information Technology. In addition, they have obtained additional certifications including being a Certified SAFe® 5 Scrum Master from Scaled Agile, Inc. in January 2022 and completing the ITIL Foundation certification from ITSM Academy - APM Group in February 2008.