Nisha B.

Nisha B. has a diverse work experience spanning several industries. Nisha began their career in 2010 at The CWC Group, where they served as a Senior Account Manager. In this role, they specialized in delivering events and training, facilitating partnerships, and creating commercial opportunities in the oil, gas, and infrastructure sectors. Nisha worked on various high-profile projects and built strong relationships with governments and industry stakeholders.

In 2014, Nisha B. joined CWC School for Energy as a Senior Account Manager. Nisha contributed to the success and reputation of the organization by providing premium training courses for international energy industry executives and government officials.

Nisha B. then transitioned to RetailChoice (Part of Stepstone UK) in 2018, where they served as a Key Account Manager. In this role, they worked closely with retail recruitment consultants and managers to optimize account success. Their responsibilities included managing recruitment advertising, providing expertise on the CV database, conducting training sessions, and organizing account review meetings.

From 2020 to 2022, Nisha B. worked at Totaljobs as a Certified Customer Success Manager (CCSM) Level 1. Nisha managed a book of business consisting of 48 enterprise and key account customers with a revenue portfolio of £1.59 million. Their focus included onboarding, training, product adoption, monthly check-ins, success planning, and pre/post-renewal conversations.

Currently, Nisha B. is working at Interact Software as a Customer Success Manager (CCSM L2). The specific details of their responsibilities and accomplishments in this role are not provided.

Nisha B. obtained a Bachelor of Science degree in Business Information Systems and Management from Middlesex University from 2005 to 2008. In terms of additional certifications, Nisha completed a Certificate of completion at Interact University in January 2023, and another Certificate of completion at the same institution in January 2023. Nisha also achieved the title of Certified Customer Success Manager (CCSM) Level 2 from SuccessHACKER in December 2022, and Certified Customer Success Manager (CCSM) Level 1 from the same institution in October 2022.