Joe Mount

Joe Mount is a seasoned professional with extensive experience in workforce management, currently serving as Senior Manager at Interactions LLC since July 2017. In this role, Joe oversees the Workforce Management Platform, optimizing workplace performance, and implementing strategic initiatives to enhance efficiency and service levels within call centers. Joe's expertise includes managing resource allocation, analyzing data to inform decisions, and fostering continuous improvement across operational teams. Prior experience includes roles at Anthem, where Joe advanced from Workforce Management Analyst I to Analyst II, and positions at Conseco, Sallie Mae, and La Quinta, contributing to customer service excellence and team development. Joe holds an Associate degree in Business Management from Indiana Wesleyan University.