Tera Bradstreet

Tera Bradstreet is an experienced professional in call center management and quality assurance, currently serving as Call Center Director at Interactive Response Technologies since March 2008, overseeing HR, systems, telephony, operations, quality, and training while ensuring contract requirements are met. Previously, Tera held the role of Quality and Training Director at the same company, focusing on training and quality programs. Prior experience includes serving as Global Account Director at Sykes Enterprises, Inc. from September 1995 to December 2007, where responsibilities included managing multiple client contracts to ensure customer satisfaction and financial stability, as well as a period as Mortgage Loan Processor at First National Bank in Amarillo, Texas. Tera holds a Business degree from Texas Tech University, supplemented by studies at West Texas A&M University.