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Micheál Looney

Senior Systems Engineer at Intercom

Micheál Looney has a diverse work experience in the technology industry. Micheál started their career in 2014 at Voxpro, where they held various roles including Airbnb Customer Experience Specialist, Airbnb Resolutions Specialist, and Airbnb Product Specialist. In these positions, they provided exceptional customer service, resolved disputes, and implemented new processes.

In 2016, Micheál joined NS90 as a Production Support Engineer. Micheál worked alongside the engineering team to ensure the smooth operation of highly available betting and trading technology. Micheál utilized Java, MySQL, Glassfish, Hibernate, and various tools to support the mission-critical architecture.

Since 2016, Micheál has been working at Intercom, where they initially served as a Customer Support Engineer and later transitioned to the role of Product Support Engineer. In these roles, they provided technical support to customers and collaborated with the production infrastructure team to ensure the security and availability of core systems. Currently, they hold the position of Senior Systems Engineer at Intercom.

Overall, Micheál has gained extensive experience in customer support, technical troubleshooting, and system engineering throughout their career.

Micheál Looney received a Bachelor of Arts (BA) degree in French Language and Cultural Studies from University College Cork, which they attended from 2009 to 2014. Following this, they pursued further education at Munster Technological University from 2015 to 2016, completing a Higher Diploma in Cloud and Mobile Software Development (Level 8) in the field of Computer Science.

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