Jim Moloney

Jim Moloney currently serves as Vice President of Commercial Marketing and Vice President of the Aftersales Business Center at Navistar Inc, where strategic and operational responsibilities include managing an omni-channel support model for various customer segments. Prior to Navistar, Jim Moloney held positions at motormindz as an Industry Partner, and at JRM-CX LLC. as Principal and Consultant, specializing in business development and customer support solutions. Jim Moloney's extensive experience also includes a notable tenure at General Motors, where roles spanned from Global Director of Contact Center Transformation to General Director of Marketing for Customer Care & Aftersales. Educational credentials include a Master of Science in Administration and a Bachelor of Business Administration in Marketing from Central Michigan University, alongside an Executive Development program at IMD.