Rebecca Cook's work experience includes serving as the Director of Customer Success at interVal since March 2020. Prior to that, they worked at EKSiT from March 2014 to March 2020 as a Client Services Coordinator, where they facilitated an exceptional customer experience for users of EKSiT Outlook software. Before joining EKSiT, Rebecca was an Administrative Assistant at AV-BASE Systems, Inc. from January 2013 to February 2014. Rebecca also worked as a Customer Service Representative at Federated Insurance Company of Canada from October 2011 to January 2013.
Rebecca Cook completed their Bachelor of Arts degree in English Literature & French Studies from King's University College, which they attended from 2007 to 2011. Following this, they pursued further education and obtained a Human Resources Management Certificate from Fanshawe College from 2012 to 2014, where they specialized in Human Resources Management and Services. Additionally, Rebecca Cook obtained a certification as a Certified Customer Success Change Management Specialist (CCSCMS) from SuccessHACKER in December 2022.
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