David James

David James possesses extensive experience in call center operations and dialler management, currently serving as Dialler Manager at Intrum since January 2012, where responsibilities include optimizing the dialler platform, developing new dialing strategies, and improving technology to enhance contact opportunities for agents. Prior to this, David held the position of UK Dialler Operational Manager at Aktiv Kapital from January 2002 to January 2012, focusing on maintaining dialling systems and maximizing contact center output while ensuring compliance. Additionally, David managed a Collections Team at Aktiv Kapital, driving performance and motivating staff to meet targets. David's career began at A2Z Group as an Assistant Accounts Manager, with a solid educational foundation in Computer Programming and Business Studies from Bromley College and Hillside College respectively.