Carlos D. Capacho

Carlos D. Capacho has been working in the IT industry since 2011. Carlos D. began their career as a Global Shaper for the Global Shapers Community. In 2017, they became a Mobile Phone Technician Specialist for T-Mobile. In 2019, they joined Tufts Health Plan as an IT Support Specialist II. In 2020, they joined Robert Half as a Tech Support Engineer III and Massachusetts Medical Society as a Technical Support Engineer II & III. In 2021, they joined GreenPages Technology Solutions as a Technical Support Engineer II and in 2022 they became an IT System Engineer / Team Lead for Invaluable. During their time with Invaluable, Carlos was responsible for Azure Active Directory Management, managing policies applied to workstations, laptops, and servers, installation and configuration of cloud or on-premise Microsoft servers, overseeing PC/laptop/Mac/Linux system image standards, management and configuration of remote management tools, management of server and M365 backup/recovery solutions and services, manage printer definitions and user access, and fulfilling and applying the organization's system management policies for the PC environment. Carlos D. also created and maintained technology infrastructure documentation, provided Technology Services department management with periodic resource utilization reports, incident reporting, and summary of recent activities, recommended and defined software and hardware standards, facilitated the technology aspects of the staff onboarding and off-boarding workflows, recommended and procured PC and server-related hardware/software, and project managed infrastructure upgrades and changes. Carlos D. provided support for 160+ employees covering USA-UK-Switzerland-Philippines-France-Germany, managed software such as Atlassian, Office 365, Zoom, Slack, 1password, Sentinel One, Jamf, Ninja One, AWS Cloud, Jenkins, Bitbucket, Looker, Active Directory, Mimecast, Google Analytics, Adobe, and SAP Concur, and tested and improved the Technology Services department's ability to back up and recover systems during a disaster.

Carlos D. Capacho attended the Universidad Nacional Experimental de Guayana from 2005 to 2008, where they studied Computer Software Engineering.