Sophia Byczkowsky

Sophia Byczkowsky, RVT, CCSM, currently serves as the Director of Customer Success at Inventory Ally, where a commitment to ensuring the success and satisfaction of clients is emphasized. As the owner of Bycz Consulting Corporation, innovative solutions for scaling Customer Success and Support operations are provided to startups and businesses. Previously, over two years at Future Pet Animal Health Inc. involved managing client onboarding, retention, and developing structured support methodologies, leading to a 300% increase in program optimization. Additional experience includes roles at IDEXX and Smart Flow, focusing on customer success management and implementation within veterinary services. Sophia's background also includes veterinary care, having graduated with a diploma in Veterinary Technician from Algonquin College.