Susana Jordao

Susana Jordao is an experienced Service Delivery Manager currently at iONLINE, where responsibilities include leading service delivery operations and maintaining client relationships. With a progressive career path encompassing roles as Service Delivery Analyst and Service Delivery Administrator, Susana has consistently focused on fostering long-term client relationships and ensuring service quality. Previous experience includes project coordination at a connectivity service provider, where order processing and supplier management were key tasks, as well as service delivery management and office administration at Web Squad. Educational qualifications include an ITIL v4 Foundation certification from Pink Elephant and a certificate in Digital Arts from Digital Canvas Academy.