Annabelle Goymer

Annabelle Goymer has extensive work experience in the customer success and contact center management field. Annabelle is currently the Head of Customer Success & Enablement at IP Integration since July 2021. Prior to this role, they also held the position of Head of Customer Success at the same company from July 2021 to March 2022.

Before joining IP Integration, Annabelle worked as a Managing Consultant at Deloitte Digital for a brief period from April 2021 to June 2021. Annabelle also has experience as a strategic operational contact center consultant at Almeaka Ltd, where they led the design and delivery of a new suite of contact center technologies from procurement to implementation. Their role at Almeaka started in January 2016 and ended in January 2021.

Earlier in their career, Annabelle served as the Director of SCC Programs, Social & VIP Customer Service at lastminute.com from November 2012 to November 2015. Annabelle was also involved in contact center transformation projects as a Contact Center Transformation Programme Manager at Transport for London from August 2008 to December 2011.

Annabelle has had previous experience at Deloitte as a Managing Consultant in the contact center division and as a Manager within the CRM Operations division. Annabelle worked on various consulting projects related to contact centers and non-contact center operations across different industries.

Additionally, Annabelle worked as an IP Contact Center Transformation Lead at DWP/Deloitte from January 2006 to December 2007. Their earlier experience includes roles as a Contact Center Professional at Touchbase from 1999 to 2004.

Overall, Annabelle Goymer has a diverse and extensive background in customer success, contact center management, and operational improvement.

Annabelle Goymer has studied Marine Biology at both Newcastle University and Marlborough College, earning a BSc degree in the field of study.