Dino Bernard Lapitan

Dino Bernard Lapitan is a seasoned professional with extensive experience in the call center industry, currently serving as a Senior Project Manager and Program Director for Operations at iQor since October 2013. In this role, Dino manages the daily performance of multiple managers, focusing on coaching and developing leadership to achieve high levels of goal attainment and service quality. Previous positions include Quality Manager at Aegis PeopleSupport Philippines Inc. and Transcom Asia, where responsibilities involved quality assurance, agent coaching, and performance evaluation. Dino's career began as a Quality Assurance Specialist at NuComm International. Educational qualifications include a Bachelor of Laws (LL.B.) and a Bachelor's degree in Finance and Financial Management Services from Saint Louis University, completed in 2003.