Michael Reid

Michael Reid is a seasoned professional with extensive experience in technology and services management. Currently serving as Senior Director at Iron Bow Technologies, Michael drives the vision and execution of professional services across various operating units, emphasizing customer experience and ensuring alignment with customer needs. Prior to this role, Michael was Director of Public Sector Professional Services at World Wide Technology, where leadership in delivering complex technology solutions was pivotal for profitability and customer satisfaction. Michael's earlier tenure at Presidio involved managing a professional services delivery strategy that resulted in significant revenue growth, while experience at Amtrak included establishing a Project Management Office to enhance IT best practices and improve project outcomes.