Bianca Pansonato Lima

Bianca Pansonato Lima has a diverse work experience spanning multiple companies and roles. Bianca started their career in 2016 as an "Atendente de telemarketing" at Atento Brasil, where they worked until 2018. From 2018 to 2020, they joined Gympass as an "Assistente de atendimento academias," where they performed various tasks such as analyzing processes, resolving issues with partners, creating Help Center materials, and training new team members. In 2020, they moved on to Bom Pra Crédito as an "Analista de Customer Experience" until 2022. Currently, they are working as a "Customer Analyst" at Isaac, starting in November 2022.

Bianca Pansonato Lima graduated from Uninove - Universidade Nove de Julho with a Bachelor's degree in Social Communication - Journalism in 2019. Bianca pursued studies in the field of Journalism from 2016 to 2019 at Uninove. In addition to their degree, Bianca obtained certifications in topics such as Combatting Fraud, Digital Transactions, Documentation, and Outsourcing. Bianca received these certifications from Fintech School in December 2021.