Fernanda Lima ️

Fernanda Lima's work experience includes working as a Revenue | Customer Success Analyst at isaac since 2022. In this role, they focus on the importance of customer success and works with the customer relationship team to understand interactions and analyze metrics. Fernanda also resolves partner institution demands efficiently and empathetically and develops intelligent actions to increase customer satisfaction and loyalty.

Prior to isaac, Fernanda worked at Educa Mais Brasil from 2012 to 2022 as a Commercial Analyst. Fernanda provided support and maintained customer satisfaction and loyalty by capturing new B2C and B2B clients, managing a national portfolio, developing commercial plans, identifying expansion potentials and new business opportunities through market research, and analyzing sales performance indicators. Fernanda also utilized CRM tools such as RD Station and Dashboards for tracking financial results and contracts.

Fernanda Lima's education history is as follows:

From 2022 to 2024, Fernanda studied Gestão Financeira at UniFTC, obtaining a degree in that field of study.

Between 2019 and 2021, they attended Unijorge, where they pursued and completed courses in Marketing, but it is not specified if they obtained a degree.

In 2019, Fernanda briefly studied Leitura e produção de texto, a course focused on Letras - Língua Inglesa e Literaturas de Língua Inglesa (English Language and Literature) at Universidade Federal da Bahia.

Starting in 2008 and until 2011, Fernanda attended ETSEL, obtaining a Técnica em Enfermagem (Nursing Technician) diploma, with a focus on Saúde e Bem-Estar - Geral (Health and Wellness - General).

Fernanda has plans to enroll at UNEB - Universidade do Estado da Bahia in 2023, where they intend to study Ensino de Inglês como Segundo Idioma (Teaching English as a Second Language).

In addition to their academic history, Fernanda obtained certifications in Comunicação e oratória (Communication and Public Speaking) from Escola Conquer in May 2023, and in Power BI from TETRA Educação in February 2023.