Karen Lima

Karen Lima has a diverse professional background spanning over several years. Karen began their career as a Sales Manager at Wizard by Pearson in October 2009 and held this role until June 2019.

Following their tenure at Wizard by Pearson, Karen joined Pearson Latam in June 2019 and served as a New Business Consultant until March 2020. In this role, they played a crucial part in the implementation and establishment of new schools in various regions. Karen was involved in all aspects of the development process, ranging from construction projects to employee hiring and business management. Karen closely monitored the growth data during the first operational year to ensure adherence to planned strategies.

Afterward, Karen assumed the position of a Nation Key Account Business Specialist at Pearson Latam from March 2020 to May 2021. Karen worked as a consultant, focusing on financial and commercial development for strategic accounts. Their responsibilities included increasing the number of new students, overseeing marketing actions and sales strategies, and analyzing service efficiency perception.

Karen's most recent role is at isaac, where they started in May 2021 as a Customer Success Manager. Their main objective was to manage, maintain relationships, and ensure the retention of clients. Karen worked closely with schools to enhance their engagement, adhesion, and renewal of isaac tools. Additionally, Karen provided feedback to the product team, identified areas for improvement, and recommended new products for strategic schools. Karen also served as a mentor for new account managers at the company.

In February 2022, Karen transitioned to the role of a Customer Success Specialist - Key Accounts at isaac. Karen focused on identifying improvements for isaac's processes, mapping retention strategies, and coordinating contract renewals for key accounts. Karen reported GAPs to the product team and resolved adverse situations involving multiple stakeholders.

Overall, Karen Lima's work experience highlights their expertise in customer success, consulting, business development, and sales management.

Karen Lima received their Bachelor's degree in Human Resources Management from Universidade Cidade de São Paulo from 2014 to 2016.