Matheus Valença

Matheus Valença started their career in 2015 at Ourocred Cobrancas E Informacoes Cadastrais, where they worked as a Sales Executive until September 2016. Matheus then joined Teleperformance Brasil as a Host Analyst from August to October 2016, before transitioning to the role of Consultant Relationship Manager from October 2016 to May 2017.

In 2017, Valença joined Concentrix as a CS Analyst and later became a Senior CS Analyst from January 2018 to August 2019. Matheus also had a brief role as a Team Lead, where they were responsible for coordinating and managing support technicians' teams.

In 2019, Valença worked at ValenCred (CNPJ Próprio) as an Administrative Assistant, responsible for organizing administrative tasks, salary reviews, and creating monitoring spreadsheets for active clients. Later that year, they joined Loggi as a CX (Customer Experience) specialist from August 2019 to July 2020.

From July 2020 to December 2022, Valença worked at Nuvemshop as a Customer Analyst Relationship Guru, focusing on customer relationship management and analysis. Currently, they work at Isaac as a Business Analyst, specializing in social media.

Matheus Valença pursued their education in the field of International Relations. From 2022 to 2025, they attended Universidade Anhembi Morumbi, where they obtained a Bachelor's degree with a focus on International Relations. Prior to that, from 2018 to 2021, they also studied at Universidade Anhembi Morumbi and earned another Bachelor's degree, this time in Public Relations.

In addition to their education, Matheus Valença has acquired additional certifications. Matheus has completed the COPC certification offered by COPC Inc. and also received certification from Apple in macOs. The specific details regarding the month and year of obtaining these certifications were not provided.