Natália Rodrigues

Natália Rodrigues has a diverse work experience, starting with their current role as a Customer Experience Analyst Pleno at Isaac. Prior to this, they worked as a CX Analyst ll at QuintoAndar from December 2021 to April 2022. Before that, they were employed at Atento Brasil, where they held various positions, including Team Leader from September 2020 to September 2021, Senior Specialist from August 2019 to September 2020, and Junior Specialist from March 2019 to August 2019. In their roles at Atento Brasil, they focused on team management, analysis of opportunities, delivery of action plans for performance improvement, and maintaining a positive work environment.

Natália Rodrigues completed their education at Centro Universitário Fundação Santo André from 2015 to 2019, earning a Bachelor's degree in International Relations. Additionally, they have obtained several certifications including "Como Estabelecer Padrões de Qualidade no Atendimento ao Cliente" from LinkedIn Learning, "Fundamentos do Scrum" from LinkedIn Learning, "Introdução ao Customer Experience" from CS Academy, "Introdução ao Customer Success" from CS Academy, and "Power BI: Formação Básica" from LinkedIn Learning. The specific months and years when these certifications were obtained are not provided.