Joshua Ramirez

Joshua Ramirez has a diverse work experience spanning multiple industries. Joshua is currently working at ISN as a Salesforce Administrator since July 2021. Prior to this role, they worked at ISN as a Senior Billing Process Analyst from June 2019 to July 2021. In this role, they were responsible for developing and implementing Billing & Collections strategies and optimizing customer and internal employee experience. Joshua successfully reduced internal resource usage by 35% through the identification and consolidation of non-revenue adding processes. Joshua also worked as a Billing Process Analyst at ISN from July 2017 to July 2021. Before joining ISN, they had an Associate role at ISN from August 2016 to July 2021.

Joshua's previous work experience includes internships at Hertz, where they worked as a Finance Shared Services Intern from August 2015 to August 2016. During this time, they also worked as an Information Technology Intern, assisting the Digital & Collaboration services team with a companywide transition from Lotus Notes Email to Microsoft Outlook and resolving trouble tickets for users. Joshua has also worked as a Claims Adjuster at GEICO Insurance from February 2013 to May 2015. In this role, they appraised the cost of property damage to vehicles and negotiated settlements. Joshua successfully onboarded two local body shops to the GEICO ARX program and covered a field territory of over 175 miles.

Joshua started their career as a Healthcare Recruiter at Medical Staffing Network from June 2012 to February 2013. Joshua staffed the Pittsburgh and Philadelphia branches with qualified RNs, verified applicants' licensing and shot records, and authorized background checks and interview references. Joshua also worked as a Total Loss Specialist at Farmers Insurance Group Inc. from October 2011 to June 2012.

Overall, Joshua Ramirez has a solid work history with experience in Salesforce administration, billing process analysis, claims adjusting, healthcare recruitment, and insurance.

Joshua Ramirez completed their education history as follows:

From 2014 to 2016, they attended the University of Oklahoma - Price College of Business, where they pursued an MBA / MS MIS degree with a focus on Management Information Systems, General.

Prior to that, from 2006 to 2010, Joshua attended the University of Oklahoma, College of Arts and Sciences, where they earned a Bachelor of Business Administration (BBA) degree. Their field of study during this time was Sociology/Criminology.

In addition to their academic achievements, Joshua obtained the Salesforce Certified Administrator (SCA) certification from Salesforce in December 2022.