Keletso Nepo Lwate

Keletso Nepo Lwate is a seasoned professional with extensive experience in business analysis, quality management, and customer experience. Currently serving as a Senior Business Analyst at iSON Xperiences, Keletso specializes in Conversational AI, focusing on user-friendly chatbot interfaces and collaborative design. Previously, Keletso led a team of business analysts at Quantanite, contributing to strategic data analysis and stakeholder alignment. Keletso has also held various roles in quality management and business analysis at companies like STARTEK and Webhelp SA, emphasizing the development of quality assurance processes and customer experience improvements. Academic qualifications include a Bachelor of Science in Computer Science and additional certifications in robotics, mobile application development, and Six Sigma methodologies.