Rana Abed

Rana Abed is a seasoned professional with extensive experience in digital transformation, customer support, and team leadership across various industries. Currently serving as Global Digital Technology Manager at ISS A/S since August 2021, Rana consults on digital transformation objectives for a major UK global investment bank, engaging with executive leaders and driving enhancements in customer experience and operational delivery. Previous roles at Apple included Customer Support and Services Lead, where Rana developed communication strategies during the COVID-19 pandemic, and Business Sales and Technical Support Manager, focusing on process optimization and customer service improvement. Rana's educational background includes an MSc in Innovation, Creativity and Leadership from Cass Business School and a Bachelor's Honours Degree in International Relations and Affairs from New York University.