Amra Eljami

Amra Eljami's work experience begins with their role as the Head of Support and Maintenance at IST Group, which they started in November 2022. Prior to this, they held various roles at Osby municipality, including Administrative Director from March 2019 to November 2022. In this position, they were responsible for managing a wide range of administrative tasks and leading different workgroups and project groups. Amra also served as the Team Leader for the Contact Center, where they supervised staff, led projects, and analyzed customer needs from January 2018 to March 2019. Additionally, Amra was the Municipal Secretary from January 2016 to March 2019, overseeing various committees and drafting meeting documents. Amra also held the position of Project Leader for a case and document management system, Lex, and a meetings platform, LexMeeting, from April 2015 to March 2019. Amra was responsible for system design, upgrades, and education. Prior to their roles at Osby municipality, Amra worked at IKEA CSC, where they were the Leader for Customer Relations Group for a brief period in 2014. Amra also served as an Administrator in the Kitchen department, handling administrative tasks and leading education efforts from August 2012 to December 2014. Additionally, they worked as a Distribution Administrator, managing distribution orders and handling administrative tasks on a part-time basis in 2011 and 2012.

Amra Eljami completed a Bachelor of Science degree in Political Science from Linnaeus University from 2010 to 2013. In 2016 to 2017, they pursued a course in Leadership studies at University West. Later, in 2020, they took a course in Administrative law with Publicity and Secrecy at Lund University.

Amra Eljami also obtained various certifications in different fields. These certifications include Customer Service Leadership, Customer Experience Leadership, Business-to-Business Sales, Integrated Marketing Communications Strategies, Learning Design for Sustainability, Marketing during a Crisis, Sustainability for Design, Construction, and Manufacturing, Transitioning from Waterfall to Agile Project Management, B2B Marketing Foundations, Become a Business Intelligence Specialist, Creating a Communications Strategy, Data Fluency: Exploring and Describing Data, Data Visualization for Data Analysis and Analytics, Excel: Economic Analysis and Data Analytics, Financial Forecasting with Analytics Essential Training, Fundamentals of Sustainable Supply Chains, Global Strategy, Interpersonal Communication, Marketing Analytics: Setting and Measuring KPIs, and Retail Marketing Strategy. These certifications were obtained from LinkedIn, with the latest completion date in 2022.