Lee Charlton

Lee Charlton is an accomplished leader in service management with extensive experience spanning over two decades in the telecommunications and IT sectors. Currently serving as Head Of Service Management at ITC Secure since May 2021, Lee previously held key leadership roles at Tata Communications from July 2010 to May 2021, including Director of Customer Differentiated Services, and Head of Service Management EMEA, where responsibilities encompassed global service management and customer relationship enhancement. Earlier career experiences include strategic and operational leadership roles at Telstra International Ltd, as well as engineering and technical positions at Affinity Internet Holdings PLC, Nortel Networks, and SITA. Lee is recognized for driving service delivery excellence, enhancing customer experiences, and managing service portfolios effectively.