John Lopez is an experienced Operations Manager currently at Iterum Connections since May 2022, with previous roles including Deputy Manager at Optum from September 2020 to March 2022 and Trainer at Callzilla from September 2019 to September 2020. Prior experience includes serving as Team Manager at Sutherland from June 2018 to May 2019. John Lopez specializes in continuous improvement processes, service delivery management, and developing new strategies to enhance agent performance. Educational qualifications include a Bachelor's degree in International Relations and Affairs from Universidad del Rosario, obtained between 2010 and 2015.
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