Safwan Al Khatib

Safwan Al Khatib is a seasoned professional in the Business Process Outsourcing (BPO) sector with extensive experience leading various companies. Currently serving as the Chief Executive Officer and Founder of Ithra United for Business Services since February 2020, Safwan specializes in BPO and Contact Centre solutions. Previously, Safwan held the position of Senior Vice President and CEO Advisor at ALKHALEEJ TRAINING & EDUCATION from January 2013 to January 2022, overseeing the group's BPO line of business. As the Founder and Managing Director of Smart Link BPO Solutions from February 2005 to January 2021, Safwan transformed the company into a multi-million dollar enterprise with a workforce exceeding 4000 professionals. Earlier roles include Director of Customer Support at STC Solutions, Head of Customer Support at Alamiah Internet Service Provider, and BMS Projects Manager at Saudi Aramco. Safwan holds a Bachelor's Degree in Computer Engineering from King Fahd University of Petroleum & Minerals, earned in 1998.