Lee Florence

Lee Florence is an experienced professional in operations management and product development, currently serving as Product Development Manager and Customer Operations Manager at ITS Technology Group since May 2021. Previously, Lee held the position of Delivery Operations Manager at TalkTalk Business from July 2014 to May 2021, overseeing project delivery and ensuring timely service execution. Lee also worked in various roles at TalkTalk Business, including Escalation Manager and Corporate Incident Manager, where responsibility included managing major incidents and maintaining communication with stakeholders. Lee's educational background includes an NVQ in Carpentry from St Helens Tech College, completed between 2002 and 2004.