Kevin Faichuk

Kevin Faichuk is an experienced professional in account management and customer success, currently serving as a Strategic Account Manager and Senior Customer Success Manager at Ivalua since November 2021. Kevin has a rich history at Shell from 1997 to 2020, holding various roles including Procure to Pay Improvement Manager, where responsibilities encompassed enhancing procurement processes and conducting training. Kevin also played a significant role as a Supply Chain Integration Architect, leading a global team for an SAP implementation across 25+ countries, and served as Change & Engage Manager during a major SAP deployment affecting over 2500 personnel in Shell Canada. Early in Kevin's career, positions included eProcurement Advisor, where design and implementation of eProcurement solutions were focal points, and an Analyst regarding performance tracking of call centers at Shell. Prior to joining Shell, Kevin worked in Customer Relations at Canadian Airlines from 1989 to 1997.