Raghu Kumar

Raghu Kumar has a diverse work experience spanning over 16 years. Raghu is currently a Senior Manager in Global Customer Success at Ivanti, where they collaborate with Product Management and Engineering teams on global critical escalations/accounts. Raghu also works on product and process improvements to reduce engineering bugs, cases, and improve metrics.

Prior to Ivanti, Raghu worked at Pulse Secure for six years. Their roles at Pulse Secure included Senior Manager in Global Customer Success, Manager in Global Customer Success, Global Escalation Engineer, and Escalation Engineer. During their time at Pulse Secure, Raghu gained extensive experience in customer success management and technical support.

Before joining Pulse Secure, Raghu worked at Juniper Networks as a Technical Support Engineer for three years. Raghu also held roles at Microsoft as a Support Engineer and Nokia as a Network Operations Engineer.

Raghu started their career at e4e as a Technical Support Analyst for four years. Raghu also worked at Iseva Inc as a Support Engineer.

Overall, Raghu Kumar's work experience is characterized by their expertise in customer success management, technical support, and collaboration with product management and engineering teams.

Raghu Kumar completed their education in a chronological order. Raghu started their academic journey at Christ College, where they attended Pre University college, although the start and end years for this period are not provided. Following this, Raghu pursued a Bachelor of Computer Applications from Indira Gandhi National Open University from 2002 to 2004. Raghu further obtained a Master of Computer Applications degree from the same university in the field of Computer Science, completing it in 2006. There is no information regarding any additional certifications obtained by Raghu Kumar.