Kevin Houston

Kevin Houston is an accomplished IT professional with extensive experience in helpdesk coordination and technical support. Currently serving as Helpdesk Coordinator/Analyst II at James Hardie since December 2020, Kevin oversees the helpdesk operations for over 2000 global employees, achieving a 90% customer satisfaction rating and streamlining onboarding processes. Previous roles include Information Technology Operations Analyst at Avanade, where Kevin led IT infrastructure optimization projects, and IT Consultant at TEKsystems, focusing on cloud computing and IT strategy development. Kevin's career began at Marquette University, providing IT helpdesk support, followed by positions at Technical Source Inc. and as a Level 1 Tech. Kevin holds dual Bachelor of Science degrees in Information Technology and Marketing from Marquette University.