Rachel Melnick Schaaf

Rachel Melnick Schaaf has a diverse work experience spanning over a decade. Rachel started their career as a Customer Service Supervisor at UberPrints.com from September 2010 to May 2014. Rachel then joined Buildium LLC, where they worked as a Product Specialist for three years, from June 2014 to April 2017. During their time at Buildium, they provided consulting advice, conducted product demonstrations and training, and created content to drive product adoption.

In 2017, Rachel joined Vision6 as a US Marketing Automation Specialist from April 2017 to January 2018. Rachel then moved on to BirdEye and served as a Customer Happiness Manager from January 2018 to October 2018. Rachel was responsible for onboarding, training, and providing proactive account management for over 500 BirdEye customers, as well as integrating BirdEye's application with their CRM/PMS systems.

Currently, Rachel works at Jane Technologies, Inc. In their time there, they have held various roles, starting as a Partner Success Manager from July 2019 to October 2020. Rachel then became the Director of Partner Success - Central US & Canada from October 2020 to March 2023. Currently, they hold the position of Senior Director, Partner Success & Technical Support, which they started in March 2023.

Overall, Rachel Melnick Schaaf has gained extensive experience in customer service, partner success, technical support, marketing automation, and product specialization throughout their career.

Rachel Melnick Schaaf attended Georgia College & State University from 2006 to 2010, where they earned a Bachelor of Arts (B.A.) degree in English Language and Literature, General.