Stephen J. Crewdson Cpcu

Stephen J. Crewdson, CPCU has extensive experience in the insurance industry. Stephen J. is currently serving as the Senior Director - Insurance Business Intelligence at J.D. Power. In this role, they use their expertise to drive strategic decision-making and improve business performance.

Prior to joining J.D. Power, Stephen worked at Gongos, Inc. as the Senior Engagement Lead from 2017 to 2022. Stephen J. played a crucial role in managing client relationships and ensuring customer satisfaction.

From 2014 to 2017, Stephen held the position of Group Manager - Service Quality/Customer Experience at the Automobile Club of Southern California. Stephen J. provided advisory services to senior leadership on enhancing member and customer satisfaction, employee engagement, and retention. Stephen also led various teams, including marketing research, database, and predictive analytics.

Stephen's career began at J.D. Power and Associates, where they served as the Director - Global Insurance Practice from 2000 to 2014. Stephen J. played a pivotal role in the company's insurance practice, contributing to its success and growth.

Overall, Stephen J. Crewdson, CPCU has a proven track record of delivering results and driving excellence in the insurance industry.

Stephen J. Crewdson, CPCU, holds a Bachelor of Science degree in Psychology from Lake Superior State University. Stephen J. then furthered their education in the field of Cognitive Psychology at the University of Notre Dame. Later on, they pursued a Master of Arts degree in Economics from Walsh College. In addition to their academic background, Stephen has obtained several certifications including the Associate in Personal Insurance (API) from The Institutes, which they achieved in December 2022. Stephen J. also holds the Associate in Insurance Services (AIS) designation, obtained in January 2017, and the prestigious Chartered Property Casualty Underwriter (CPCU) designation, earned in April 2016.