Aubrey Coelho

Aubrey Coelho is an experienced professional in customer service and training management, currently serving as the Training and Quality Manager at Jetstar Airways since March 2023. Previously, Aubrey held roles as Contact Centre Lead at Monash University and National Manager Customer Service at Border Express Pty Ltd, where significant contributions included the national implementation of the Genesys Pure Cloud 2 telephony platform and enhancing customer service delivery capabilities. Aubrey's extensive experience at Emirates spanned over two decades, managing a large Contact Centre and leading teams in customer service excellence in an omni-channel environment. Aubrey's educational background includes a Bachelor of Commerce (Accounting) from the University of Liberia and various leadership and project management certifications, further strengthening expertise in operations and training management.