Akilah Serna

Akilah Serna is a skilled professional specializing in business development and technology solutions, currently serving as Manager of Business Development Technology Solutions and Manager of CRM and Business Development Technology Stack at JMW Consultants since November 2021. Key responsibilities include product development for a custom CRM system, evaluating SAAS tools for performance enhancement, and creating training processes for various departments. Prior experience includes serving as a Sales Administrator at SMARTfit Inc., where Akilah implemented a HubSpot CRM system and trained new sales representatives, and as an Administrative Coordinator at Reed College, managing budgets and donor data. Akilah’s career also includes assisting in CRM development at eXteres Corp. and a Bachelor's degree in Technological Entrepreneurship and Management from Arizona State University.