Sinead Aylward

Sinead Aylward is a highly experienced technology transformation leader with extensive expertise in IT and contact center platforms. Currently serving as Senior Director of IT: Call Center Platforms at Johnson Controls since August 2022, Sinead has orchestrated the migration of global contact center technology to omnichannel, SaaS solutions featuring AI and automation. Previously, Sinead held the position of Vice President of Contact Center Technology at Endurance, where strategic planning and modernization of customer experiences were prioritized. Sinead's background includes notable roles such as IT Director at Adtalem Global Education, Managing Consultant at Burwood Group, and Global Unified Communications Director at UBS, among others. Additionally, Sinead played a significant role as the VIP Division Coordinator for AYSO Region 697, fostering soccer opportunities for players with special needs in Illinois. Sinead holds a degree in Electronic Engineering from South East Technological University.