Pedro Costa

Pedro Costa is an accomplished IT professional with extensive experience in system support and telecommunications. Currently, Pedro serves as a Senior Systems Support Professional - Escalation Tier 2 at Jolera Inc. since November 2019, where responsibilities include providing remote service assistance and responding to service requests per client Service Level Agreements. Prior roles include IT Technician positions at José de Mello Saúde and Claranet Portugal, and an Information Technology Internship at Wondercom. Pedro began a career as a Trainee at ATEC, where foundational skills in Networking and IT System Management were developed, supported by educational achievements in both Networking and 12th Grade Scientific-Technological studies.