Shadon Moodley

Shadon Moodley's work experience includes serving as the Head of Contact Center at JSE starting in 2014, and as the Contact Center Manager at Link Market Services also starting in 2014. In these roles, they were responsible for managing contact center deliverables, ensuring customer satisfaction, overseeing IT infrastructure and vendors, working with business analysts on workflow processes, and liaising with system developers in India. Prior to that, Moodley worked at FNB South Africa from 2006 to 2010 as the FNB Head of Contact Centre Personal Loans. In this role, they were involved in sales management, setting up the collections department, managing managers, budgeting, vendor management, project management, and quality management.

Shadon Moodley attended Riverdene Secondary from 2005 to 2009, where they completed their high school education. During this time, they focused on studying Computer Systems Networking and Telecommunications. Additionally, Shadon obtained a certification in Computer Engineering from Microsoft, although the specific month and year of obtaining this certification is not provided.