Glykeria Lougiaki-Sella

Glykeria Lougiaki-Sella is an experienced professional with a diverse background in technology support, leasing management, customer success, and fraud analysis. Currently serving as Head of Tech Support and previously as an Application Support Engineer, Glykeria has demonstrated expertise in troubleshooting software issues and enhancing customer satisfaction through effective collaboration. As a Manager of the Leasing department, Glykeria successfully led a team, implemented performance management strategies, and improved onboarding processes. Previous roles include Fraud Analyst at Welcome Pickups, where Glykeria achieved a 78% success rate in dispute resolutions, and Customer Experience Specialist, providing exceptional service across various platforms. Glykeria began a career in the travel industry as a Passenger Service Agent at Goldair Handling, ensuring compliance with safety regulations and delivering high-quality customer service.