Paula Hales

Paula Hales has extensive experience in compliance and quality assurance within the financial services sector, currently serving as a Compliance Monitoring Specialist at Just Group plc since March 2007. Previous roles at Just Group plc include Quality Assurance Compliance Manager, Advice Support Team Leader, and Senior Customer and Sales Support. Prior to Just Group, Paula worked as an Administrative Assistant at PSA Peugeot Citroën from August 1999 to March 2007. Paula's education includes various qualifications from the Chartered Insurance Institute, focusing on financial services regulation and ethics, equity release, long-term care insurance, and UK financial services, alongside studies at London Metropolitan University from 2010 to 2012.