Rhonda Rovere

Rhonda Rovere is an experienced professional with a strong background in customer experience and operations management. Currently serving as Sr. Manager Global Customer Experience at Juul Labs since March 2022, Rhonda leads initiatives focusing on data-driven improvements to customer engagement and service quality. Previous roles include Quality Assurance Manager at NYU Langone Health, Head of Customer Experience, Americas at Juul Labs, and Director of Account Management at STARTEK, where operational performance and employee development were highlighted. Rhonda's earlier experience encompasses key positions in the BPO industry, significant revenue growth, and talent development across multiple organizations. Rhonda is pursuing a Bachelor of Business Administration at the University of Maryland Global Campus, further enhancing expertise in business operations.